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Monique Herena – Expert Jury Member, Quality Mark Award

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Monique Herena – Expert Jury Member, Quality Mark Award

Specialization: Employee Experience & Organizational Culture

Monique Herena, Chief Colleague Experience Officer at American Express, brings over 30 years of cross-industry leadership experience in guiding global teams, driving culture transformation, and fostering innovation to improve business performance. Her deep understanding of employee engagement, workplace culture, and organizational development positions her as a leading authority in shaping high-performing, people-centric organizations.

As an Expert Jury Member of the Quality Mark Award, Monique evaluates nominees in the category of Employee Experience & Organizational Culture, ensuring that recognized companies demonstrate exceptional commitment to workforce well-being, engagement, and transformative cultural practices.

Her participation underscores the Award’s mission to celebrate organizations that create meaningful and innovative employee experiences while achieving measurable business impact.

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Join the Elite end Rise Above the Competition

Now is the time to make your mark in history, elevate your business, enhance your brand’s visibility, and become part of an elite group of service leaders in the USA.

  • Seize the moment
  • Apply for the "Quality Mark"
  • America’s Top Service Excellence Award today!

Seize the moment

Apply for the "Quality Mark"

America’s Top Service Excellence Award today!

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Become a Company Customers Trust at First Glance Get Certified and Strengthen Your Business Reputation

Customers do not always choose the best business.

They choose the one they trust most.

The Certificate of Quality Excellence is an official certification that confirms your company’s quality, reliability, and business reputation — helping you stand out, build trust faster, and win more clients.

A strong business without trust still loses.

Most companies do not lose clients because they are worse.
They lose them because they appear less convincing.

  • A customer visits your website.
  • Compares you with several competitors.
  • And chooses the company that feels more trustworthy.
  • Even if your business is objectively stronger.

No proof means no trust.

No trust means lost customers.

  • No sense of reliability.
  • No clear status.
  • No external validation of quality.

And in the end, the client simply goes with the company that looks more credible.

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What the Certificate of Quality Excellence Gives You

Once your business receives the Certificate of Quality Excellence, one simple thing changes: people begin to see your company differently.

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This is not about formality.

It is about the level of trust your business earns.

And trust brings revenue.

1,200+ Companies Across the U.S. Have Already Been Certified

Businesses of different sizes and across different industries — from local service providers to fast-growing and international companies — have already completed certification.

Companies commonly report:

Greater trust from potential clients

Faster decisions from customers

Higher average transaction value

Trust always affects revenue.
Here, the difference becomes especially visible.

Leave Things As They Are — or Strengthen Your Position

You can leave everything as it is.

And then:

You keep competing on price.

Potential clients hesitate.

Deals go to someone else.

Or you can address the trust issue once and stop coming back to it again and again.

In most cases, the difference becomes noticeable fairly quickly.

How the Evaluation and Decision Process Works

The process is simple on the surface, but behind it is a real expert evaluation framework.

Companies commonly report:

You complete a short preliminary check.

An expert commission reviews your business.

You submit your application for full evaluation.

If your company meets the criteria, the certificate is issued.

Not every company qualifies.

The decision is based on an independent evaluation.

No exaggerated promises. No “pay-to-win awards.”
Just real expert assessment.

Check Whether Your Business Meets the Requirements

Complete the 30-Second Check
Question 1 of 6

Analysis Screen

Analyzing Your Business...

  • Trust level
  • Reputation
  • Comparison with certified companies
Your Result
78%

Your business is already close to qualifying for certification.

You meet the key criteria.

You already have a strong foundation.

A full evaluation is recommended.

You are ahead of most companies in your category.

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APPLICATION FORM QUALITY MARK —
AMERICAN BUSINESS EXCELLENCE AWARD

Get Certified and Elevate Your Business Reputation

What You Receive Immediately After Certification

  1. Certificate of Quality Excellence — an official document confirming your company’s commitment to excellence.
  2. Official Confirmation Letter for your company’s PR use — to validate and promote your certified status in media and communications.
  3. Use of the title “Quality Mark Award Winner” across all marketing and advertising materials.
  4. Expert Evaluation Report — a professional assessment highlighting your company’s strengths and opportunities.
RLS Logistics.Certificate of Quality Excellence 2025

GET CERTIFIED FOR EXCELLENCE

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Registration Fee — Your Investment in Recognition:
One-time $99 (instead of $299) — Secure Your Certificate and Professional Evaluation.

This limited-time offer positions your company among America’s most trusted businesses. Once your application and payment are submitted, our Committee will begin the certification process within 24 hours, and your official documents will be prepared within 7 business days.

Why Apply Today?

  • Limited Fast-Track Opportunity: Submit your application now and receive priority evaluation within 48 hours.
  • Secure Your Spot Among Leading U.S. Companies: Join 1,200+ businesses that have already enhanced their credibility.
  • Risk-Free Recognition: If your company does not meet the certification criteria, your registration fee will be fully refunded.

Fill in your details below and get certified today:

Your information

Please provide your current personal phone number and email address so that our manager may personally contact you and promptly share the results of your company’s evaluation.

SECURE CREDIT CARD PAYMENT *

Full refund if criteria not met — no questions asked.

Apply now and lock in your participation within 48 hours for only $99 (regularly $299).
Don’t miss this exclusive opportunity to gain national recognition for your company — at a fraction of the regular cost.

What opportunities open up for your business after certification?

Companies successfully certified gain access to the Extended Recognition Program — QUALITY MARK AWARD, designed to highlight your achievements and strengthen your brand visibility.

What opportunities open up for your business after certification?

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  1. A personalized trophy and a digital Quality Seal for your website and social media.
  2. Promotion through the official Quality Mark social media channels.
  3. A tailored PR article about your company published in professional media.
  4. An exclusive feature in the Quality Mark Winners Showcase.
  5. A dedicated company page on the official Quality Mark Award website.
  6. Professional photography of the award ceremony.
  7. A formal award presentation hosted directly at your company’s office.

Apply now and confirm your company’s status as a U.S. leader in quality!

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Apply to receive your Trust Badge
and AI Platform Access
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APPLICATION FORM —
Expert Committee Member

Please complete all sections of this application. All information is treated as confidential and will be used solely for selection and assignment to the Expert Committee of the Quality Mark Award.

Applicant Information
Professional Background
Committee Participation
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AWARD #5 PACKAGE $ 4900

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APPLICATION FORM

Provide the exact company name as it should appear on the certificate
Provide the correct address where our representatives may visit to personally deliver and present the awards package to your company

AWARD #5 PACKAGE $4900

Payment methods *

Provide the correct address where our representatives may visit to personally deliver and present the awards package to your company

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AWARD #4 PACKAGE $ 1250

Package04
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APPLICATION FORM

Provide the exact company name as it should appear on the certificate
Please provide the correct delivery address for your awards package

AWARD #4 PACKAGE $1250

Payment methods *

Please provide the correct delivery address for your awards package

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AWARD #3 PACKAGE $650

Package03
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APPLICATION FORM

Provide the exact company name as it should appear on the certificate
Please provide the correct delivery address for your awards package

AWARD #3 PACKAGE $650

Payment methods *

Please provide the correct delivery address for your awards package

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DIGITAL AWARD #1 PACKAGE $ 250

Package01
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APPLICATION FORM

Provide the exact company name as it should appear on the certificate

Provide your valid email address where we can send the Digital Certificate of Excellence and the Digital Quality Seal for website and social media

AWARD #1 PACKAGE $250

Payment methods *

When filling out the payment form, please make sure to provide the correct email address where you would like to receive your Digital Certificate of Excellence and the Digital Quality Seal for Website & Social Media. Once the payment has been received, we will prepare and send you the complete award package within 7 business days.

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DIGITAL AWARD #2 PACKAGE $ 350

Package02
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APPLICATION FORM

Provide the exact company name as it should appear on the certificate
Please provide the correct delivery address for your awards package

AWARD #2 PACKAGE $350

Payment methods *

Please provide the correct delivery address for your awards package

Important Information for Award Recipients
When completing the payment form, please ensure that you provide a valid email address where you would like to receive your digital awards, including:

  • Digital Certificate of Excellence
  • Digital America’s Top Service Excellence Award
  • Digital Quality Mark Crystal Award
  • Digital Quality Seal

After your payment is successfully processed, our team will carefully prepare and send your complete digital award package to the provided email address within 7 business days.

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APPLICATION FORM QUALITY MARK —
AMERICAN BUSINESS EXCELLENCE AWARD

Get Certified and Elevate Your Business Reputation

Obtain your Quality Mark Certification — the trusted symbol of excellence, reliability, and credibility. Join over 1,200 U.S. companies that have already earned this distinction and showcase your commitment to delivering quality and building customer trust.

What You Receive Immediately After Certification

  1. Certificate of Quality Excellence — an official document confirming your company’s commitment to excellence.
  2. Official Confirmation Letter for your company’s PR use — to validate and promote your certified status in media and communications.
  3. Use of the title “Quality Mark Award Winner” across all marketing and advertising materials.
  4. Expert Evaluation Report — a professional assessment highlighting your company’s strengths and opportunities.
RLS Logistics.Certificate of Quality Excellence 2025

GET CERTIFIED FOR EXCELLENCE

33

Registration Fee — Your Investment in Recognition:
One-time $99 (instead of $299) — Secure Your Certificate and Professional Evaluation.

This limited-time offer positions your company among America’s most trusted businesses. Once your application and payment are submitted, our Committee will begin the certification process within 24 hours, and your official documents will be prepared within 7 business days.

Why Apply Today?

  • Limited Fast-Track Opportunity: Submit your application now and receive priority evaluation within 48 hours.
  • Secure Your Spot Among Leading U.S. Companies: Join 1,200+ businesses that have already enhanced their credibility.
  • Risk-Free Recognition: If your company does not meet the certification criteria, your registration fee will be fully refunded.

Fill in your details below and get certified today:

Your information

Please provide your current personal phone number and email address so that our manager may personally contact you and promptly share the results of your company’s evaluation.

SECURE CREDIT CARD PAYMENT *

Full refund if criteria not met — no questions asked.

Apply now and lock in your participation within 48 hours for only $99 (regularly $299).
Don’t miss this exclusive opportunity to gain national recognition for your company — at a fraction of the regular cost.

What opportunities open up for your business after certification?

Companies successfully certified gain access to the Extended Recognition Program — QUALITY MARK AWARD, designed to highlight your achievements and strengthen your brand visibility.

What opportunities open up for your business after certification?

Frame 212
mobile bottom banner
  1. A personalized trophy and a digital Quality Seal for your website and social media.
  2. Promotion through the official Quality Mark social media channels.
  3. A tailored PR article about your company published in professional media.
  4. An exclusive feature in the Quality Mark Winners Showcase.
  5. A dedicated company page on the official Quality Mark Award website.
  6. Professional photography of the award ceremony.
  7. A formal award presentation hosted directly at your company’s office.

Apply now and confirm your company’s status as a U.S. leader in quality!

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